I'm currently a support engineer at Callcentric, which is a BYOD (Bring Your Own Device) Voice Over Internet Protocol (VoIP) provider. I provide support for onboarding new customers, billing and product questions, and debugging Session Initiation Protocol (SIP). I assist individuals and companies around the world in configuring, managing, and troubleshooting issues with devices and networks. I also work with developers on testing new user agents and SIP apps as well as creating guides for them.
Before Callcentric, I worked at Pace Analytical as a contract employee for 3M in Minnesota. I helped the 3M Environmental Lab create an archiving process for all their environmental lab reports. I also maintained and documented the archiving process.